Hello there, I'm Mike
UX & Product Designer
Zero-to-One Designer
I make the difficult feel easy.
Hello there, I'm Mike
UX & Product Designer
Zero-to-One Designer
I make the difficult feel easy.
Featured Projects
Four projects where I started with ambiguity and ended with something clear.
Converting a Legacy App to Mobile
Problem: Field technicians were using a 20-year-old web application on mobile devices it was never designed for.
Process: I interviewed technicians and learned the original system, then redesigned the information architecture, navigation, and core workflows around real job-site conditions.
Solution: A mobile app built for speed and glanceability, so technicians can work independently in the field.
Result: A revitalized legacy product that joined Viewpoint’s mobile suite and opened new revenue opportunities.
Redesigning Clinical Workflows
Problem: Clinicians managing at-home dialysis patients across multiple countries were using a powerful platform that was hard to use. Simple tasks took too long, and complaints were consistent.
Process: I reviewed 10 hours of recorded interviews and field research from a third-party team in Colombia, the UK, and Japan. I then iterated through 8 rounds with two nurses who each had 30+ years of dialysis experience, working within the limits of the existing codebase.
Solution: A platform restructured from a task-based model to a patient-centered one, so clinicians can perform multiple actions within a single patient’s context.
Result: A patient-centered model validated against real clinical workflows, with the core architectural shift protected through every round of engineering negotiation.
0-1 Clinical Device Settings & Setup
Problem: A next-generation touchscreen patient monitor needed settings and first-time setup experiences, but there were no written requirements to work from.
Process: I established the interaction model and explored clinical edge cases, working with clinical, human factors, and engineering teams to turn ambiguity into a usable system.
Solution: A complete settings and setup experience for an FDA-regulated touchscreen device.
Result: My designs became the formal product requirements, and a second device team adopted the Settings model as their baseline.
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Redesigning a Restaurant Management Platform
Problem: Lighthouse Business Manager buried important functionality and analytics behind a complex navigation structure.
Process: I led merchant interviews, summarized in an 11-page insights deck, then ran a heuristic evaluation and mapped information architecture, user flows, and wireframes to find where the structure was breaking down.
Solution: A simplified navigation structure and dashboard concepts built around clear, customizable analytics and flexible reporting.
Result: Easier access to the product’s analytics and a strategic foundation for future visual design.
Featured Projects
Explore the projects I’m most proud of, where thoughtful design meets meaningful experiences.
Converting a Legacy App to Mobile
End-to-end mobile redesign of a 20-year-old field service application.
Redesigning Complex Clinical Workflows
Task-based navigation restructured around patients, grounded in multi-country field research from a third-party research team.
Designing Clinical Device Settings & Setup from 0-1
FDA-regulated touchscreen interface designed from zero requirements, final designs became the product spec.
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Redesigning a Restaurant Management Platform
Research, information architecture, and dashboard redesign for a data-heavy restaurant platform.
Additional Projects
Selected projects demonstrating my UX capabilities.
Introducing Design QA to Healthcare
Introduced a design audit methodology, then used it to drive a CSS-based realignment establishing missing QA discipline. Password Required
AI-Assisted Intake for Home Services.
AI-assisted information architecture and user flows for a home service lead generation platform.
Modernized Mobile App Navigation
Navigation restructured through workshops, usability tests, and a construction site study: a new Favorites tray, a rebuilt menu, and fewer taps to key screens.
Financial Collaboration for CFOs
A permission system that let finance teams collaborate without exposing sensitive data. It shipped and is still part of Jirav’s core product.
Custom Gift Card Creator
End-to-end gift card feature for physical and digital cards, designed during COVID. It opened a new revenue stream for restaurants.
Driver-Based Financial Data Modeling
One scalable system across eight distinct financial driver types.
Brands I Have Worked With
